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Customer Service Team of the Year Award
For the team that turns every guest into a fan
RecognisesCustomer serviceTeam performanceInnovationPeople & culture
RecognitionTeam
About this category
The Customer Service Team of the Year Award celebrates a hospitality team whose service, problem solving and care stood out this year.
It rewards a team that listens to guests and acts on what they hear.
Eligibility
Open to customer service and guest services teams in hospitality, based in or serving the region. Self-nominations and nominations made by others are both welcome.
Judging criteria
- Entries are judged on guest satisfaction and feedback
- How issues were resolved
- Improvements made and teamwork
Qualitative criteria
- How the team works together
- Challenges faced and how they were met
- Each member's part in the result
Metrics
- Results against targets
- Improvements delivered
- Guest or colleague feedback
Additional criteria
- Include what the team delivered
- The part each member played and a word from a guest or manager
Know someone who fits?
Put their name forward. It is free, and a few honest lines about why is enough to start. Save a draft and finish whenever it suits you.
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