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Digital Hospitality Excellence Award
For the business using digital to make hospitality better
RecognisesInnovationCustomer service
RecognitionBusinessCommunityIndustry
About this category
The Digital Hospitality Excellence Award recognises a hospitality business that has used digital tools, from booking and ordering to marketing and guest data, to improve the guest experience and the business.
The judges look for technology that guests and staff actually value.
Eligibility
Open to hospitality businesses of any type and size, based in or serving the region. Self-nominations and nominations made by others are both welcome.
Judging criteria
- Entries are judged on the digital tools introduced
- Impact on guests and team
- Measurable results and how well the change was managed
Qualitative criteria
- Clarity of concept and offer
- Reputation with guests and partners
- Culture and the team behind the business
Metrics
- Revenue and growth
- Guest satisfaction, reviews and repeat business
- Jobs created or retained
Additional criteria
- Include figures for the last one to two years
- Examples of standout work and testimonials from guests or partners
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