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Hotel General Manager of the Year Award
For the general manager behind an outstanding hotel
RecognisesPeople & cultureCustomer serviceBusiness growth
RecognitionIndividualCommunityIndustry
About this category
The Hotel General Manager of the Year Award celebrates a hotel general manager whose leadership lifted guest satisfaction, team morale and results.
The judges look for a hands-on leader who sets the standard and develops the people around them.
Eligibility
Open to general managers of hotels and resorts of any size, based in or serving the region. Self-nominations and nominations made by others are both welcome.
Judging criteria
- Entries are judged on guest satisfaction
- Commercial performance
- Team engagement and retention
- The manager's leadership and initiative
Qualitative criteria
- What they set out to achieve, and why it mattered
- How they work with others
- What guests and colleagues say about them
Metrics
- Results delivered this year
- Guests or people helped
- Recognition already received
Additional criteria
- Include examples of the work
- The results in figures where possible and a word from a guest
- Colleague or manager
Know someone who fits?
Put their name forward. It is free, and a few honest lines about why is enough to start. Save a draft and finish whenever it suits you.
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