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Small Hospitality Business of the Year Award
For the small hospitality business that punches well above its size
RecognisesCustomer serviceBusiness growthPeople & culture
RecognitionBusinessCommunityIndustry
About this category
The Small Hospitality Business of the Year Award recognises a hospitality business with a small team whose welcome, quality and reputation rival venues many times its size.
The judges look for loyal guests, a clear identity and a business that has grown sensibly through the year.
Eligibility
Open to hospitality businesses with fewer than 50 employees, based in or serving the region. Self-nominations and nominations made by others are both welcome.
Judging criteria
- Entries are judged on guest experience and reviews
- Financial performance and growth
- The team behind the business and its place in the local community
Qualitative criteria
- Clarity of concept and offer
- Reputation with guests and partners
- Culture and the team behind the business
Metrics
- Revenue and growth
- Guest satisfaction, reviews and repeat business
- Jobs created or retained
Additional criteria
- Include figures for the last one to two years
- Examples of standout work and testimonials from guests or partners
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